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Frequently Asked Questions

Order Inquiries

To start your order, please click here. Once you input your vehicle year, make, model, sub-model and type of product you’re looking for, you’ll be shown all the different part numbers that fit. After adding an item to your cart, click the shopping cart icon in the top right of the page to begin our easy checkout process. As alternative, if you already know the part number, you may type it on the research box icon in the top right of the page.

Item will be dispatch once the payment entered on our account and item is available. If the order is placed after those times, goods will be shipped out next business day. If item is not in stock please contact us for delivery time.

MagnaFlow ships orders Monday through Friday, excluding any major holidays. Depending on your state and zip code the expected shipping time will vary.

For credit card payment please contact us (AMEX are not allowed). As alternative you may use Paypal or bank transfer as payment method.

You can check the status of your order anytime. On the invoice you will find both courier name and tracking number. If you have any doubt please contact us.

Please contact us here with your name, phone number, ordered part number and your shipping address. We will respond with your order details and send you an order confirmation.

Please contact us here with your name, phone number, ordered  part number and your shipping address. We will review the email and respond with your order status.

damage claim should be forward to info@magnaflow.it within the next 3 days from the receipt of the goods, with pics of the box and of the damage; in this cases (not depending from us), we will evaluate the situation and respond you asap.

Orders may be canceled before shipment by contacting our Customer Service department here. If the order has been prepared for shipment, we cannot guarantee the order can be canceled before it ships and you may be responsible for the cost of returning the product if you choose to return it. Orders that have been shipped and are in transit cannot be canceled, and you will be responsible for shipping the product back if you choose to return it.

If the order has not been shipped, we will process the refund by wire transfer within 10 business days. You will receive an email as cancel confirmation once this has been process from our side..
If the has been dispatched, you will need to initiate a return material. Once the return has been processed, approved and received at our facility, we will inspect it and process the refund by wire transfer within 30 business days; obviously the item must be return to us unused, complete and in the original packaging (NOT damage)

Shipping & Returns

On the invoice that you receive the same day of the dispatch you will find the used courier and the tracking number. If you have any doubt contact us.

At this time, we are only shipping to Italy (nationally), and all other countries (internationally) of the EU, included UK,Switzerland and Norway, where custom duties and taxes will be charge to you directly from our courier and are not included in any prices. If you live in another country and look to purchase a MagnaFlow part, please contact us

For any orders delivered outside the EU, you are liable for paying any applicable duties and taxes. Magnaflow Europe is not responsible for covering these charges and will ship the product in accordance with the courier international policies.

We cannot ship Magnaflow Europe parts to a PO/FPO/APO address. We require a physical deliver.

For any purchase made on Magnafloweurope.com, we invite you to consult the warranty policy. And the returns policy

If you purchase your product from magnafloweurope.com, you can initiate return contacting us. You will need your order number and email address associated with it

Once this information is provided, please follow the instructions indicated on the page, as well as on the return instructions email you receive.

If you do not have your order information, please contact us. Please include your name, phone number, ordered part number and shipping address. One of our dedicated Customer Service representatives will respond with your order information so you can process the return.

If you purchased your product from magnafloweurope.com, when you initiate your return procedure and once this last one is approved, you will receive a prepaid shipping label to use. Please follow the instructions in the email and on the shipping labels, as well as carefully package the item. Any items returned to our facilities without using the provided shipping label will be rejected.

The cost of your return shipment will be deducted from your paid amount unless the item is covered under warranty, for which Magnaflow Europe will cover all the costs

If you purchased your product from magnafloweurope.com, we will cover the cost of return shipping for all warranty returns. For all other return cases, Magnaflow SRL will provide you a prepaid return shipping label. Once the return is received and inspected, we will refund your purchase price less the prepaid shipping amount.

Any items returned without using the provided shipping label will be rejected.

Magnaflow SRL  will not cover expedited shipping costs over and above the prepaid label provided.

Technical Inquiries

You can start your search here where you’ll provide your vehicle information, including year, make, model and sub-model. If you have further questions, please contact our technical department here

Standard grade products are manufactured with the required precious metals to be compliant with a properly tuned and operating vehicle.

HM and OEM grade products are designed to function with the Engine Family Number specific designs calling for more precious metals to be used. HM and OEM grades ensure both tailpipe and engine management system compliance is adhered to, while keeping the “check engine light” off. In addition, the extra loading of precious metals will allow for proper engine management interaction and provide additional emissions conversion for vehicles which may not be running at 100%.

Both options will perform equally. Direct-fit parts are easier to install as they are designed to be bolt-on. Universal parts will require professional installation that may include cutting and welding in order to fit. If you have additional questions, you can contact us.

Depending on vehicle and weather conditions, internal components may break loose or become defective. If this happens, please initiate a return here and choose “Warranty” as the return reason. Please include any details during your return process as to why you believe the part to be defective, including the sound you’re hearing. This will help us process the warranty exchange quicker.

If you’re having issues with your purchased product fitting your vehicle, please contact us and one of our dedicated Customer Service representatives will contact you. Please include your name, phone number, part number ordered, shipping address, vehicle information (year, make, model and sub-model) and any details as to why it’s not fitting.

Please see our warranty policy for full details.

All of our exhaust systems use premium quality components, including 409 stainless steel, with the exception of our Diesel Aluminized product line.

Stainless steel mufflers have a polished stainless steel shell. Nothing looks better or lasts longer than stainless steel.

Aluminized mufflers have stainless internals and necks, but have an aluminized outer shell. Also, the aluminized steel has only a protective coating that is more susceptible to rust.

General Questions

For company information and to learn about us, please visit the “About Us” page.

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